We help operations teams close the gap between ambition and execution.

Northbridge Consulting partners with mid-market operators to redesign processes, data flows and organisational structures around a single, coherent operating model.

Run the maturity self-assessment Read case studies

Operating model design

End-to-end redesign of processes, roles and decision rights to match your growth stage.

Performance measurement

Practical KPI frameworks tied to the metrics your leadership team already trusts.

Change enablement

Structured rollout plans that bring frontline teams along, not just leadership sign-off.

Operating maturity self-assessment

Rate your organisation from 1 (early stage) to 5 (best-in-class) across four dimensions.

Process standardisation

3/5

Ad hoc, tribal knowledgeDocumented, continuously improved

Data & reporting

3/5

Spreadsheets, manual pullsGoverned, self-serve dashboards

Technology stack

3/5

Legacy, siloed systemsIntegrated, API-first platform

Capability & change readiness

3/5

Change fatigue, low ownershipEmpowered teams, clear ownership

Illustrative result — score 12/20

Developing

Building blocks exist but are inconsistently applied. A targeted operating model redesign closes the gap.

Case studies

Supply chain

Regional Logistics Group

Challenge

Fragmented dispatch process across 14 depots causing delivery variance of up to 30%.

Approach

Mapped end-to-end dispatch workflow, standardised a single scheduling model, retrained depot leads.

Outcome

Delivery variance narrowed to 6% within two quarters (client-reported, illustrative).

How we engage

Diagnose

A structured review of current process, data and governance.

Design

A future-state operating model tailored to your growth stage.

Deploy

A phased rollout with clear ownership and milestones.

Sustain

Coaching and metrics to keep the new model alive after we leave.